FREQUENTLY ASKED QUESTIONS

WHAT IS ESCAPE KEY?

We design rooms which contain a series of challenging puzzles. Your goal is to use critical thinking and teamwork to follow the clues, complete all of the tasks set before you, and ultimately escape the room.

WHEN SHOULD I ARRIVE?

You should aim arrive 5-10 minutes before your scheduled reservation. If you are more than 15 minutes late, we may not be able to accommodate you, as we have a schedule to keep to with other groups throughout the day.

WHERE ARE YOU LOCATED?

The easiest way to find us is to use your maps to find our location, which is the Creekside Mall, and then once you arrive park behind the Copper Monkey restaurant and take the stairs up. There’s an elevator in the courtyard if you need to use it, but fair warning it’s pretty old and creepy!

HOW MANY PEOPLE CAN GO IN A ROOM?

While you will notice on our site we have an 8 person maximum for each room, this can be adjusted to 10 for a single group without affecting the game.

WILL THERE BE OTHERS WITH US IN THE ROOM?

If you are not a corporate group and do not have enough people to fill the room, you may meet another group in the room with you. If you’d like for your room to be private, we allow you to pay a private room fee to make sure that no one else can book your room.

WHAT IF WE GET STUCK ON A PUZZLE?

Although we want you to get the most out of your experience through solving the puzzles on your own, we don’t want one puzzle to bog you down. To make sure this doesn’t happen our staff are available to provide hints to nudge you towards to answer, but they will never provide the answer for you. They are not in the room with you and hints are delivered through the system in place for each room.

I SCHEDULED A TIME BUT I'M NOT GOING TO BE ABLE TO MAKE IT! WHAT SHOULD I DO?

All sales are final, so if you cannot make your session, we do not offer refunds. However, if you give us a call with enough notice, we can allow you to reschedule your booking for another time that works for you.

WHY ESCAPE KEY?

Whether you are a high school student or a business executive, the Escape Key experience will exercise your intellect in a new and unique way. You will not need to rely on outside knowledge or trivia, but rather on skills such as pattern recognition and communication, as well as good old common sense. Puzzles will tend to a common theme but may reference a wide variety of subjects, enhancing your understanding of pop culture, geography, and even technology.

DO WE NEED A RESERVATION?

Yes. While appointments can be made onsite, it is likely that we will be booked for the next few hours, or even days.

AM I GOING TO BE LOCKED INSIDE THE ROOM?

No. While we do like keys as physical representations of your good ideas, the door to the room will not actually be locked, and you are free to leave at any time.

IS THIS FAMILY FRIENDLY? CAN WE BRING KIDS?

Yes, and yes! Our rooms do not contain any adult content or dangerous material. We do recommend the minimum age to be 9 years old to grasp the idea of what’s going on with the puzzles, but that’s only a guideline each child is different.